Hampton Inn & Suites New Haven - South - West Haven

Stayed here for two nights while visiting New Haven. The location is fantastic, as is the staff. The man who checked us in was talkative, helpful and very kind. The folks running breakfast have the patience of saints; breakfast itself is fine. Staff even let us check out late while we waited for car repairs after breaking down the night before our departure (if this happens to you, the Firestone across the street is top notch). However, the building itself is not well-maintained. While swimming in the pool, one of the underwater lights fell out of the wall, with its exposed wires in the pool water. Their front door is broken with a sign saying so. The second and third floor ice machines weren’t working; the second floor machine was covered in mold and smelled of human urine. Wallpaper is peeling along baseboards throughout the building. Piles of trash sat outside other guests’ doors for over 12 hours each day of our stay. Thankfully, our rooms were very clean. I appreciate them prioritizing room cleanliness while obviously short-staffed. I would stay here again if passing through for a single night on a road trip, but not for a multiple night stay.

I am staying here Friday for a children’s biblical retreat I have called maybe 10 times asking a thousand questions.. and every time I get Pia … what a wonderful representation for quality customer service! She is the reason I chose to book .. I made my first call and she was so pleasant and every time I call she never loses her patience with me ! She speaks highly of the hotel and has assured me the staff that works there are always kind! I can’t wait to experience this location but so far just simply on the support I’ve received this is 5 stars for me ! I will do another review with an update! Also I didn’t see the rooms in person but online they seem great ! With an indoor pool and free breakfast I’m sure the kids will have a blast ! Thank you Pia and Team for just being great

We drove from Florida to Connecticut, and check-in was a breeze. The digital key card didn't work through the app though. We stayed for almost a week, and the person at the front desk when we arrived was friendly, helpful, and kind. Our group included four adults, a four-year-old, and two dogs. The hotel was definitely dog-friendly, which we appreciated, but it would’ve been even better if they had a designated fenced-in pet area for dogs to play safely. Now for the most important part—the room. The bedroom was clean, though the carpet felt a little sticky, which may be expected in a pet-friendly hotel. Overall, the bathroom and beds were clean and a good size. The bathroom was spacious, and I liked that the shampoo, conditioner, hand soap, and lotion were all mounted on the wall and easy to access. However, they only provided three towels, which wasn’t enough for our group. The TV and internet worked well. I had to work while we were there before Thanksgiving, and both the room and the lobby offered good spaces to get things done. I enjoyed being able to work downstairs with a cup of coffee. They offered coffee and hot water for tea 24/7, which felt like a luxury. Breakfast was okay—not the best. The hot food wasn’t actually hot, and the apples were soft and overripe. Still, there were decent options like oatmeal (though cold), a waffle maker (probably the most popular choice), and a full breakfast window from 6–10 a.m., which was a blessing. Despite the crowds over Thanksgiving week, the staff kept everything refilled in a timely manner. We didn’t use the indoor pool because the water heater was out of order. The cost per night was affordable, and the pet fee was about $75 for the duration of our stay. I also used the gym, which was well equipped for a solid workout—it even had a Peloton (though I opted for a HIIT workout instead). Overall, we had a great experience, I decided that might be the place we stay whenever we are in town. The service was excellent, the amenities were convenient, and the stay was comfortable for both our family and our dogs. Highly recommend if you have pets and even small kids.

I was thoroughly impressed by the quality of our stay in a suite, not to mention for a great price! Bed was super clean and comfy, not a speck of dirt or dust ANYWHERE. Our check in was very pleasant and so was our check out. Would love to stay here again!

Hotel was good the tvs was the only thing I wish was consistent in holiday inns. I went to a hilton a month ago and it had streaming apps this one didn't. But this one had an amazing included breakfast while others don't. Overall great business stay. Wish if pools were out of order you know before you go. If I was traveling with family I would have been mad because the pool was out. Again great stay just areas hilton in general needs to approve consistency is key in my opinion. Business video give the customer the pickle old video and a lot of business have lost that aspect. Hilton is 50 50

We stayed here while visiting out daughter in college. The hotel itself is conveniently located in the area. The room was very clean and very very comfortable- and the price was so reasonable. Hotel staff was accommodating. A nice breakfast was included with our stay and there's a great little nook of a shop in the lobby with snacks and drinks. We will definitely stay here again for our future visits!

This is a great hotel in an extremely convenient location. It is near everything and close to a bus line. The room in which we stayed was very clean, with all the basic amenities (shampoo, conditioner, shower gel, lotion, microwave, minifridge, coffeemaker, and tea). The amenities are the refillable kind, which they are refilled every other day. There is also a gym on site, but I didn't have the time to visit, unfortunately. Breakfast is also served in the morning. Staff is friendly. There is a snack store with a few things to buy for convenience. I would come back if I am ever in New Haven again. We were pleased with service.

Clean, spacious room, very nice shower. Everywhere in the hotel was nice and clean, friendly service. Breakfast buffet had good stuff but lacking caffeinated tea (however there is a Dunkin next door). Right across from a bus stop, easy to get down the road to the Metro North train station at West Haven. Would stay here again!